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2nd Line Support Solutions...
As a larger business you may already have internal support personnel to handle the day to day support issues within the business but require additional resource for cover during holiday periods, sickness or just as extra knowledge base for more technical problems which may arise.
ATB provide 2nd line support services and are happy to provide a flexible solution to meet any needs you might have. Our team of certified engineers have a diverse skill set covering many varying technologies which can prove a valuable resource to you and your team.
Our 2nd line support solutions also provide the full benefits of our ProCare remote management solution (RMM) software which provide the following benefits;
• System monitoring, 24/7, 365 days a year
• Full helpdesk ticketing system.
• Remote support solution to all workstations and servers.
• Monitoring and alerting features.
• Patch management.
• Software deployment.
• Scripts and automation features.
Where an on-site presence is required we can also provide an engineer from 2x ½ days a week to 5 full days a week backed up by a 2nd engineer to provide continuity of service during holiday and sickness periods.
Project Consultancy
For large or complex projects we can also provide;
• Full project planning, design and implementation.
• Additional trained certified and insured resource.
• Penetration Testing.
• Disaster Recovery and Business Continuity planning.
Social Media
“We have used a number of IT consultants over the years and have found ATB to be the only firm which understands the importance of providing a service geared to our individual needs. The ATB team provides a knowledgeable and efficient service and I have no hesitation in recommending the company.”
David Renolds
“I wanted to take this opportunity to you for all your hard work, your efficient service and for putting up with my questions and phone calls. We are delighted with our new network and with your assistance in this project and no doubt I will see you on your next visit”
Paul Garry
“We have used a number of IT consultants over the years and have found ATB to be the only firm which understands the importance of providing a service geared to our individual needs. The ATB team provides a knowledgeable and efficient service and I have no hesitation in recommending the company.”
Ian Sillas
“Coniston made the decision to outsource their IT management for the first time in 2009. For the short time we have been working with ATB we have been very pleased with the level of service we receive. Problems are dealt with in a timely manner and their on-site presence has been a great help in ironing out our IT problems.”
Eleanor Brockman
“ATB have been responsible for our IT for approximately 7 years, they are formidable at what they do, reliable and proactive. The personal service they give is paramount to our business.”
Vince Gaskin