Getting the right level of IT support and services for your business, from a company who can deliver what is important to you in terms of response, availability, familiarity or just simple plain talking can be fundamental to your business success not only now but in how you move your business into the future.

We have been providing just such support services across Kent and the South-East for over ten years and this experience has helped us develop a range of support solutions and services specifically designed for small and medium sized businesses and as such are now commonly regarded as Kent's top computer support company.

Our complete one-stop solutions range from impartial advice on hardware purchase to planning and installation, implementation and ongoing support and all the services between required in business today such as data backup, spam filtering, website design and management plus many more. This ensures you have one single point of contact for all your IT requirements.

Whilst every business is different and each business owner has different wants and requirements from their outsourced support team the primary goal often remains the same. Honest, simple advice and an IT system which performs the tasks you ask of it. The following range of business support solutions have been designed to meet the needs businesses at various stages of their development allowing you to gain the support you require at the budget available to you. We are also equally happy to design a bespoke package tailored to your specific needs should this be required.

Our goal is to find a package which is mutually rewarding to both parties whilst providing realistic and maintainable service level agreements. We offer a range of flexible payment options to help you spread the cost of your support solution over your financial year freeing up important cash reserves.

Ad-hoc visits - No Contracts, Just good quick service.

You may choose to call us out just when you need us and leave the day to day running of your system to your internal team. We have no call out charge and our hourly rate is one of the most cost effective in the region. You will always remain in control of your final bill and you can be sure that with ATB there will be no need to watch the clock.

No Need to commit to a contract
Same day service available
Have your problem resolved today
Full Money Back Guarantee

For more details on our support contracts email Graham@atbltd.co.uk or click here to download more information.

Remote Support Solution - Ideal solution for the smaller business

Computer support is changing and with many more companies now taking advantage of the speeds and permanent connection of broadband it means that ATB are now able to provide a level of support that means you may never need another site visit. This means quicker response times for you as well as reduced cost for IT support.

Remote support allows our engineers to take control of your machine via the internet and resolve many of the problems usually requiring a site visit quicker and with less disruption to you and your business. The process is secure and you have complete control of when we have and don't have access to your machines. The software we use is extremely secure, employing 128-bit encryption for all data streams. It utilizes the ever-present TCP/IP protocol-the most widespread protocol used in LAN's, WAN's and the Internet. This means we can control virtually any computer, anywhere in the world with the users permission.

As a remote support contract customer you will be able to take advantage of the remote support service from ATB which could save you hundreds of pounds in support costs when compared to standard on site callouts as well as being secure in the knowledge that should you have a problem it will be looked at quickly and cost effectively.

Benefits of the remote support solution include;

½ Hours free support each month included in your subscription.
Support charged in 5 minute increments to maximize your support allowance.
Guaranteed 8 Hour response times to your call, not offered with Ad Hoc support services.
90% of problems solved without the need for an onsite visit saving you time and money.
Fixed Monthly costs ensuring you can budget for your IT expenditure.
No software installation required on any machine you wish to cover.
Cover as many machines as you wish in your premises under one simple contract.
Same low monthly cost for 1 machine to 100 machines.
Monthly usage management reports keep you informed and updated.
50% savings on additional support charges compared to non contract customers.

For more details on our support contracts email Graham@atbltd.co.uk or click here to download more information

BusinessCare Solutions - Flexible and affordable remote and onsite support.

As your company grows remote support alone may not be sufficient insurance against downtime or disruption for your business. Our business care solution gives all the benefits of our remote solution with the added benefit of including on site visits into the package. These packages also aim to offer a higher level of proactively in the support we provide you over your contract period helping to remove the impact of commonly disruptive situations.

To ensure these packages remain financially attainable to every level of business that wishes to obtain this level of support we have researched, designed and tested various solutions over the past ten years and believe we have found a way to allow all businesses to benefit from a service which would be unviable from other support providers such as BT or PC world Business. We can do this by offering you the choice of three levels of service based on the size of your business and the amount of support you may require during your contract period. By offering a bundled support package in terms of hourly support, it allows us to reduce the risk to ourselves of your business taking advantage of our good nature whilst you enjoy the benefits the Business Care solution brings. Benefits such as;

Guaranteed 8 hour response times.
No restrictions on what support hours can be used for and what software is supported.
Weekly or twice weekly data backup checks.
Remote and helpdesk support Monday to Friday 9am to 5pm.
Dedicated Support contact for ease of problem reporting.
Annual contract review meeting with your dedicated account manager.
Weekly or twice weekly Anti virus checks.
Monthly usage management reports.
Reduced support rates for additional support hours required.
Cover multiple sites under one contract.
Extended support hours available.
36, 72 or 108 Hour packages available.
Flexible payment terms to meet your needs.
Preferential call assignment from non contract customers.

For more details on our support contracts email Graham@atbltd.co.uk or click here to download more information.

ProCare Option - Powerfull 24/7 monitoring software for extra protection.

Some business no longer accept downtime and system maintenance as acceptable and although downtime can never be 100% eliminated we are always looking to find ways to become more proactive in the support of our most valued and demanding customers. With ATB's ProCare solution we will remotely monitor your servers and workstations 24 hours a day seven days a week to ensure they remain in the best possible health and as secure as possible. This revolutionary new technology enables us to detect, diagnose and resolve many problems with your systems before you even notice there is a problem.

ProCare with along side and compliments your existing Business Care package and adds many more additional benefits to ensure your systems available to your business as much as humanly possible. You can choose which of your servers and workstations you choose have monitored and installation and configuration of our revolutionary monitoring software on those machines is included in the solution price.

For a flat fee per server or workstation made inline with your current Business Care solution you will receive the following features to bring your support package to a previously unobtainable level of support.

24/7 Remote Monitoring and Alert system
Automated Patch Management and Anti virus definition updates.
Hardware Audits and Asset management reporting
Scripted and scheduled support tasks reducing support hours required.
Automation of regular manual support tasks reducing support costs for your business.
Online Ticketing system for logging and monitoring of support calls
Remote access to your PC from any internet enabled PC via a web browser.
Management reports including patch status, alert history, ticket information.
Customized Managed reporting on specific error reports such as Low disk space or High CPU usage.
Easy access to remote support from any PC on Total Care with one mouse click.
Policy Management allows you to restrict network and internet activity as requested to reduce "Cyber slacking" or restrict user's access to certain applications.
Microsoft Licence checking ensures you remain in compliance with the increasingly strict licensing laws and that user don't install counterfeit software onto you business machines.
Temporary File Cleansing removes all temporary files form a machine safely and securely on a monthly basis improving speed and efficiently

The benefits to you include;

Reduced System Downtime
Increased Productivity
Proactive and Rapid reactive support
Secure access to PC from anywhere
Ensures systems, software and virus checkers are up to date
A full daily IT system Audit
Easy to use fault reporting system

For more details on our support contracts email Graham@atbltd.co.uk or click here to download more information.

EquipCare Solution -Insurance against hardware costs and downtime.

Hardware failure has a habit of being inconvenient and costly and business owners are always looking to reduce the impact of unforeseen IT expenditure as much as possible. With our EquipCare solution you can cover all your IT hardware under one simple policy ensuring your against parts failure and help to ensure your business machines are functional and ready for use.

Machines in the EquipCare solution are monitored 24/7 365 days a year using our immensely powerful online software to provide you with a host of services unrivalled by any other maintenance agreement on offer. These include;

Cover all your hardware under 1 simple annual policy
All parts fully covered against failure
All parts supplied and fitted at no extra costs
Guaranteed 8 hour response to machine failures
Guaranteed 4 hour response to server failures
24/7 365 day remote Monitoring of all servers and Machines
Automated Patch Management
Replacement machine if not repaired with 48 hours
Free Initial Hardware audit for ease of part sourcing.

With each machine covered we will carry out a full audit of the Server or PC giving in depth detail of not only all the hardware install in the machine along with part numbers for ease of sourcing following a failure but also full software inventory so you can be sure that all the relevant software can be reinstalled following a hard drive failure.

With 24/7 remote monitoring we often detect problem with machines before they occur and communicate these to you for the required action to be taken. On many occasions problems are detected and resolved before you are aware there is even a problem.

For more details on our support contracts email Graham@atbltd.co.uk or click here to download more information.

TotalCare solution- No holes bared all out support

TotalCare encompasses all the benefits and features of BusinessCare, ProCare and Equipcare solutions under one extremely powerful and benefit rich solution.

Because this is TotalCare you receive unlimited helpdesk, remote and on site support for all break fix requests as well as total hardware cover for all your designated servers, machines and laptops. On top of this we monitor your systems 24/7 365 days a year to ensure that problems are detected and resolved before they have a chance to impact your business functions.

On top of this we also include our full offsite backup service for all company data fully managed and monitored 365 days a year using our secure 128 bit encrypted software to our data center based in London and replicated each night to Montreal.

Support is available from 8am to 6pm Monday to Friday and 9am to 5pm on Saturdays from our UK based support center from where you will be allocated your own dedicated support contact and account manager. The TotalCare online ticketing facility also allows you to report issues online and keep a check on open tickets and historic support requests 24/7.

Some of the main features of TotalCare include;

Unlimited support calls for all break fix requests.
Unlimited full hardware cover on all designated servers, machines and laptops.
24/7, 365 day remote monitoring included for all servers, Machines and Laptops.
Daily Backup and Anti-virus checks.
Patch management for all servers, machines and laptops.
Monthly management reports on all alerts and reported issues
Real time, detailed hardware and software audit for all servers, machines and Laptops
Unlimited policy management controls provided.
Unlimited scripted support solutions included as standard
Unlimited browser enabled remote access to all machines as standard
Multi-site cover included.
Replacement machine for hardware issues not resolved within 48 hours.
Fitting of hardware parts and site image software reinstallation included.
Full backup solution for all company data and email.

For more details on our support contracts email Graham@atbltd.co.uk or click here to download more information.

Virtual Office Solution

Our virtual office solution can provide your business with all the benefits you need to run your business efficiently and give it that professional and corporate image but with a complete virtual environment.

Using a virtual office free's you from expensive hardware and software costs as well as office rental overheads and allows you to access your working environment from an internet connection anywhere in the world for a simple monthly subscription. You will no longer need to waste time traveling to the office to pick up your email messages or faxes, everything will be readily available to you 24/7 365 days a year.

The Benefits Include:

Terminal service access into your own virtual server via remote desktop connection and terminal web access also meaning you have access to your systems from anywhere with an internet connection.
Exchange email solution giving full corporate email services including shared calendars, public folders and out of office notifications.
Secure personal storage with full Windows server security space for you and your workgroup so you can share files and documents.
Anti virus protection providing fully updated virus definitions and real time protection from viruses, trojans and mail ware.
Intelligent spam filter provides in-depth monitoring at source of all your incoming emails to remove spam mail and other forms of unsolicited email communications.
Fax collection service allows all your incoming faxes to be collected through your own unique 0845 number and forwarded to you via email directly to your inbox. You can also send faxes direct from your email client software.
Microsoft mobile services allow you to use a number of MS mobile devices to receive your email, faxes, calendar notifications and contacts updates directly to your handheld device in real time with full synchronization.
Fully maintained and monitored service ensures your systems will be up and running to their maximum potential and reduces your outlay on support costs and hardware upgrades.
Firewall and security protection ensures your data is in the best possible hands and as safe as it can be from outside interference.
Offsite backup services give you the comfort of knowing that your data is backed up to our data centers located in Docklands and replicated to Montreal each night via a secure connection and the same encryption level as used by NASA.
Access to MS office applications giving you access to all the most commonly used business applications ensuring your business runs to the best of its ability.
Reduced support rates for all your workgroup machines via our secure and powerful remote support software allowing us to support your end users no matter where they are in the world.

For more details on our support contracts email Graham@atbltd.co.uk or click here to download more information.

Hardware Supplies

Our partnership with HP and some of the leading distributors in the UK ensures we are able to pass on some of the best prices and our commitment to quality means we will only deal with the best equipment available. We have partnerships with most of the major software manufacturers and distributors extending our knowledge and support.

Very competitive prices
We will always install equipment you source yourself
Happy to source any product you specify
Minimum 3 years on site warrantee with most equipment we supply
Fast and friendly sales team

For more details on our support contracts email Graham@atbltd.co.uk or click here to download more information.