Getting the right level of ICT support and services is fundamental to your business success!

Here at ATB Computing Services Ltd. we recognise the need to deliver outstanding response, availability and familiarity to your business. Building the right relationship to meet these challenges is our business and we are committed to working with you in moving your business forward.

ATB Computing Services Ltd is regarded as “ Kents top computer support company”

ATB have been providing support services across Kent and the South-East for over twelve years. Our unique insight into the growing needs of SME businesses, is testimony to our success and to our continious investment in developing the necessary range of support solutions and services.

ATB is the first accredited BS 25999 Business Continuity ICT support services company in the UK , further demonstrating our investment commitment to delivering reliable services for your business needs.

One single point of contact is essential to an effective and efficient ICT service delivery.

• ATB delivers:
• Impartial advice.
• Strategic planning, installation and implementation support.
• Current and furture infrastructure and office services:

Honest, simply advice and an ICT system which performs is what you can expect from a outsorced relationship with ATB.

Our business solutions include:

•   Remote support.
•   Onsite support.
•   Monitored and managed services.
•   Popular services
•   Offsite data backup.
•   Email spam filtering.
•   Website design.
•   Bespoke packages to meet challenging budgets.

Our commitment is to building reliable relationships with our customers, meeting and where possible exceeding expectations in ICT delivery. We focus on:

•   Finding a package which is mutually rewarding to both parties.
•   Delivering our service level agreements.
•   Agreeing flexible payment options to help challenging budgets.
•   Regular feedback to ensure we provide you with the best possible service.
•   Undertanding our customers needs, making available the right solutions to grow your business.

e do all of this, allowing you to concentrate on what you do best, running your business.

For further infomration email Graham@atbltd.co.uk and I will email you our full support solutions pack.

Peace of mind and guaranteed response time is at the heart of our remote support solution!

Our friendly and business minded engineers will know your systems, allowing our versatile and powerful RemoCare technology to resolve incidents quickly and effectively, which traditionally required an expensive and timely site visit.

RemoCare uses secure internet technology to dramatically reduce incident down time. Our online helpdesk ticketing system is monitored continuously, ensuring we not only meet, but often exceed the service level agreements set.

Benefits from a small, fixed, monthly fee, no matter how many machines you have, delivers:

• 1 hour of remote or helpdesk support per month.
• Support charged in 5 minute increments to maximise your support allowance.
• Guaranteed 8 hour response times.
• Hourly rate billing if on-site visits are required.
• Monthly usage management reports.
• Helpdesk ticketing system to report and monitor incidents.

Benefits of the RemoCare support solution include;

• ½ hours free support each month included in your subscription.
• Support charged in 5 minute increments to maximise your support allowance.
• Guaranteed 8 hour response to your call, not offered with ad hoc support services.
• 90% of problems solved without the need for an onsite visit saving you time and money.
• Fixed monthly costs ensuring you can budget for your IT expenditure.
• No software installation required on any machine you wish to cover.
• Cover as many machines as you wish in your premises under one simple contract.
• Same low monthly cost for 1 machine to 100 machines.
• Monthly usage management reports keep you informed and up to date.
• 50% savings on additional support charges compared to non contract customers.

All our remote support contract customers have, free of charge, our remote management software installed on one server or workstation. ( Normally £210 +vat ).

Our ProCare Lite technology is a powerful in-house software solution designed and configured to proactively monitor designated systems performance and alert our engineers to potential system failure and business down time.

ProCare Lite works 24/7, 365 days a year without slowing your system, ensuring your business continues to work, leaving the worries of technology to us.

  Benefits of proactive monitoring of your systems reassures you that we are alerted to:

• Critical services - Are running as required for your business functions.
• Hard drive free space – Set at 80% utilisation, for possible performance issues.
• CPU high usage detection and reporting – Indentifies possible upgrades to system processing to meet business demands.
• Off-line Server reporting . –Alerts us and you that there is an issue wit the server or Internet.
• Hard drive errors – Allows action to be taken before data is lost or corrupted.
• Unexpected shutdown events –Alerting us that your server may have issues.
• Bad Process detection –Alerts us and you to the possibility of rogue software in use or possible software corruption.
• Automated Patch management –Alerts us and you to the need for updates of the latest patches and security releases.

RemoCare in conjunction with ProCare Lite releases monthly management reports, detailing the health of your system c overed, as well as the amount of remote support currently used.

This solution is suitable for any company, in any location, of any size, who may have limited ICT budgets, but need reliability, quick response and dependability when incidents occur.

Require a high level of proactive support to minimize downtime and disruption to the business?

Our ProCare solution package utilizes the latest technology in remote management software which allows us to monitor your servers and workstations 24 hours a day, seven days a week for any signs of failure.

This innovative and proactive approach to ICT support ensures that many of the common issues which would normally impact on your working day are dealt with automatically.

Benefits of our business focused engineers working in the background e nsure all servers and workstations with ProCare installed, will be monitored and managed to seamlessly resolve potential and actual incidents before they become a business issue.

Our ProCare service reassures you that we are alerted to:

Monitoring

  Hard drive free space – Set at 80% utilisation, for possible performance issues.

• CPU high usage detection and reporting – Indentifies possible upgrades to system processing to meet business demands.
• Antivirus out of date or disabled check – Indentifies possible upgrade or the need to re-enable.
• Exchange Server Monitoring – Initiate a response call if:
  • Store levels thresholds are reached.
  • Individual mailbox size thresholds have been reached.
  • Message queues have spamming sending issues.
• Daily Data Backup checks – B ackups running successfully.
• Expired password check – A lerts you that there maybe an issue logging in.

We will also proactively manage and take action against

• Stopped Critical services – Ensures systems are running as required for your business functions.
• Hard drive errors – Allows action to be taken before data is lost or corrupted.
• Unexpected shutdown events – Initiates an investigation as to the root cause.
• Bad Process detection – Initiates an investigation to the possibility of rogue software in use or possible software corruption.
• Hot Fix and security update management – Initiates controlled updates for the latest patches and security releases.
• Automated scripting – Initiate the deployment of common support processes via scripts, such as reboots, virus scans, disk checks and maintenance. Scheduled outside of business hours to minimise business disruption and reduce support costs.
• Off-line server reporting . – Initiates a response to identify the root cause and plan a response.
• Web service monitoring. – If http:// services drop, initiate investigation and resolve.
• Site to site VPN status – If site to site VPN's drop, initiate investigation and resolve.
• Raid array error monitoring. – S ervers hard drive raid array errors , initiate investigation and resolve.

Our full ProCare service pack includes as standard:

• Unlimited Remote or Helpdesk support – Provided for ‘Break/Fix Support' for each machine installed with ProCare.
• Your choice of on-site or project based support hours – You choose if you wish to include any on-site / project support hours within the solution or to pay for this as you go. Included hours are purchased at a discounted rate.
• 4 hour guaranteed remote support response times – These can be adjusted is required to meet you business needs.
• 8 hour guaranteed on-site response times – These can be adjusted is required to meet you business needs.
• Cover time – Monday – Friday, between 09:00 – 17:00
• Helpdesk ticketing – Online system to report and monitor incidents .
• Annual contract review meeting – Regular feedback to ensure we provide you with the best possible service.
• Monthly management reports – Details the health of your ProCare covered machines, as well as the support usage.
• Flexible payment terms. – Annual, quarterly or monthly payment terms to suit your needs
• Multiple sites covered – Choose to cover all your business sites or staff's homes under the same solution.